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Answers to Common Questions
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General
What is Desktracer?
Desktracer is a career development platform designed exclusively for EPCM (Engineering, Procurement, and Construction Management) professionals.
What are the key features of Desktracer?
Key features include safe and secure access to a localised talent pool, sharing candidate resumes with approved team members, advertising positions to relevant individuals, and receiving job-specific industry insights.
How is Desktracer different from other job platforms?
Desktracer is specifically tailored for the EPCM sector, offering industry-specific focus, relevant opportunities, and connections that generic platforms can’t match.
What is a digital resume, and how does it differ from a traditional resume?
A digital resume is an online version of a traditional resume that can be easily shared via a link. It offers interactive elements, such as clickable links and multimedia, making it more dynamic and accessible.
How do I create my digital resume/profile on Desktracer?
Desktracer provides an easy-to-use platform for creating a comprehensive, EPCM-focused professional profile that highlights your unique skills and experiences. You will need to visit our Candidates page and select a plan option which suits you best. Simply sign up, fill in your details (such as work experience, education, and skills), and save your digital resume. You can update it anytime.
Where can I use Desktracer?
Desktracer is available in most countries worldwide.
Is Desktracer free to use (for Candidates)?
Yes, we partner with top recruiters who provide limited free trials. These trails offer basic features of the platform for free for a limited time. Advanced features may require a higher subscription level.
What if I forget my password or need to reset my account?
You can reset your password by clicking the “Forgot Password – Reset” link on the login page and following the instructions.
Can I use your platform to create a resume for someone else?
Yes, you can create a resume on behalf of someone else, but they will need to manage their own account for privacy.
Do you offer any tips or advice on how to build an effective resume?
Yes, we provide helpful tips and resources to help you create a professional and effective resume. Visit our Insights section for more information.
For Candidates
How long does it take to create a digital resume?
Creating a basic digital resume on the desktracer platform takes approximately 10-20 minutes, depending on the complexity and amount of information you add. We suggest spending a fair amount of time providing as much concise information as possible. You only have to spend this extended time on the initial resume creation, after that, updates and shares can take a couple of seconds.
What information should I include in my digital resume?
Our platform provides all the sections and relevant questions that top hiring EPCM professionals need to know. Simply type to search our comprehensive dropdown lists for the answer that best suits your needs, If our list doesn’t include an item you required, simply type it into the field and select the “add” button to add it manually.
Include the correct contact information, a detailed professional summary, work experience, skills, education, and any relevant certifications or awards.
Can I upload my profile photo or other media to my resume?
Yes, you can upload a photo. We currently only accept photos, not other types of media. Make sure to use a professional photo of yourself, and don’t forget to click the “Upload” button once you’ve selected the photo you’d like to use.
How much work experience should I provide?
Provide up to 10 employment history sections, going back as far as necessary from your current position. If you have fewer or no prior positions, don’t worry—it’s perfectly fine. Include as much experience as you feel is relevant and sufficient to showcase your skills.
Can I control who sees my digital resume?
Yes, your profile and resume hold the permissions for which you subscribe, thereby placing the control in your hands.
Our plans allow you to provide access to:
Copper: Recruiters only
Gold: Recruiters and HR Executive employers.
Platinum: Both Recruiters, and HR Executive employers or share it with specific people through a link or via email.
Does the platform allow for adding links to my social media profiles or portfolio?
Yes, you can easily add links to your LinkedIn, Facebook, personal website, or other social media profiles.
Can I share my resume via social media or email directly from the platform?
Yes, you can share your resume via email or directly to social media platforms using our secure link generator.
How does Desktracer benefit my career?
Desktracer offers a secure and standardised, always-on digital presence, showcasing your skills to top employers, providing tailored opportunities, and helping you grow your professional network.
Why isn't Desktracer free for job seekers (candidates)?
We prioritise an advertising-free experience focused solely on your professional marketing. To maintain this quality service, we charge a small monthly or annual fee (user and plan dependant), ensuring you stand out without distractions.
Are discounts available?
Yes, we offer reduced annual plan rates for job seekers and partner with top employers for additional discounts. Discounts are available at sign-up where applicable and when active.
As a job seeker (candidate) can I cancel my account anytime?
Absolutely. Cancel through your profile settings page. For more on cancellation and data retention, see our Terms of Use Policy.
Can I change my plan once I have signed up?
Yes, you can upgrade or downgrade your plan anytime. Check your profile settings page for plan adjustment options. You must be logged in to your Desktracer account to complete this process.
Can I update my profile anytime?
Yes, your digital resume is easily updatable 24/7 from anywhere on desktop and mobile devices.
Can I delete my resume from the platform if I no longer want to use it?
Yes, you can remove access to your resume at any time from your account settings. For information regarding our data retention and deletion policies, please refer to our Terms of Use Policy.
How does Desktracer help in skill development?
Desktracer provides industry-specific insights and resources to help you stay current and grow your skillset in the EPCM sector.
What types of employers use Desktracer?
Desktracer partners with top EPCM companies and recruiters who are specifically looking for talent in your industry or field.
Is Desktracer available for all career levels?
Yes, Desktracer caters to EPCM professionals at all career stages, from recent graduates to experienced professionals.
Does Desktracer offer job notifications?
Yes, depending on your plan selection, you can receive notifications about relevant job openings and when employers view your profile.
Premium Features (if applicable)
What additional features are available with a premium account?
Premium accounts include all the features of a Gold account, with the added benefits of advanced customisation options, permission settings, share functionality, and priority customer support.
How can I upgrade to a premium account?
You can upgrade through your account settings page by selecting the “Manage Billings” button and choosing the platinum subscription option. You will then be redirected to our payment gateway to complete the upgrade fee. Once payment is processed, your account will be upgraded to a platinum subscription. Please note upgrade permissions may take up to 5 minutes to reflect. To speed up the process, log out and log back in after being redirected to your profile page. This will help reload your new platinum permissions.
Are there any additional charges for premium features?
Yes, there are monthly or yearly subscription fees for premium features, please review the pricing page for our current pricing structure.
For Employers / Recruiters
How does Desktracer streamline the recruitment process?
Desktracer eliminates inefficiencies in candidate sorting and vetting, allowing for easy review and sharing of standardised profiles of qualified professionals.
Can I share candidate information with my team?
Yes, Desktracer allows secure sharing of candidate resumes with your approved project team (plans dependant).
Does Desktracer offer data analytics?
Yes, Desktracer provides real-time data analytics.
Is Desktracer compliant with data protection regulations?
Yes, Desktracer is fully compliant with the POPI Act, ensuring secure handling of all personal information.
How does Desktracer help mitigate risks associated with handling personal information?
Desktracer ensures full POPI Act compliance in resume management, allowing you to focus on optimising your human capital needs risk-free.
How does Desktracer help with strategic HR planning?
The platform provides real-time analytics and insights to help you identify skill shortages and guide proactive skills development.
Is Desktracer accessible 24/7?
Yes, Desktracer provides safe, secure, and easy access 24 hours a day.
Features & Customisation
Can I customise my digital resume design and layout?
While customisation options are limited, we’ve carefully designed our digital resume template to meet the preferences of hiring professionals. The layout is optimised to present your information clearly and effectively, ensuring it’s both easy to read and not overwhelming.
Many hiring professionals can unfairly judge a candidate’s CV based purely on its appearance, even if the content itself is strong. Personal preferences regarding design, layout, and colour schemes can influence their decision, causing a resume to be overlooked. Our template has been specially curated to avoid this scenario, providing a clean, professional design that appeals to a broad range of hiring managers, ensuring your qualifications shine without being judged on visual preferences alone.
Can I add multiple sections or categories to my resume (e.g., skills, work experience, education)?
Yes, you can add or remove sections such as skills, work experience, education, certifications, and others.
Security
Is my information secure on Desktracer?
Yes, Desktracer prioritises the safety and security of your data, using advanced encryption and privacy measures.
Sharing and Access (Candidates)
How can I share my digital resume?
You can share your resume via a unique URL link, email, or social media.
Can I download my digital resume as a PDF?
Yes, you can download your resume in PDF format, for security reasons, PDF’s are not provided in multiple page formats, but a single page. This is to ensure that your personal details are not printed and disseminated to individuals or destinations that you have not provided permissions for.
Can I edit my digital resume after sharing it?
Yes, you can make edits at any time, and the changes will be reflected in the link you’ve shared.
Can employers or recruiters leave feedback on my resume?
Currently, the platform doesn’t support feedback from employers, but you can share it via email or other means.
Do I need an account to share my resume?
Yes, subscription is required to create, house and maintain your digital resume. You will need a Platinum subscription to access our chat and share functionality.
How do I share my resume securely with potential employers?
You can share your resume securely by sending it via secure email or via a private link. You can set your preferred privacy settings accordingly before sharing your digital resume.
Can I share my resume with employers who are not registered with Desktracer?
Yes, employers who aren’t registered with Desktracer can access your resume for a limited time and number of views. After that, they will need to sign up to access your resume for a longer period. This is to ensure your privacy and security.
Technical & Support
What browsers or devices can I use to create and view my digital resume?
You can use most modern browsers, including Chrome, Firefox, Safari, and Edge, on both desktop and larger mobile devices. For the best experience, we recommend using a desktop, laptop, or tablet due to the amount of information required. Mobile devices can be somewhat cumbersome at the moment, but our development team is actively working on improvements to ensure a seamless mobile experience in the future.
Can I access my digital resume on mobile devices?
Yes, your resume is fully accessible and editable on both mobile and desktop devices. However, due to the amount of information required, we recommend using devices with a larger screen, such as desktops, laptops, or tablets, for the best experience.
I’m having trouble accessing my resume. What should I do?
Try clearing your browser cache, checking your internet connection, resetting your password or alternatively contacting customer support if the issue persists.
Why is my resume layout appearing differently on some devices?
Layout differences may occur due to varying screen sizes or browsers. We recommend using a standard browser and Desktop/Laptop or Tablet for best results.
I encountered an issue while using your platform. How can I get support?
If you have an issue and require technical support, please contact our customer support team during business hours, via email at support@desktracer.com.
Be sure to provide a detailed description of the issue you’re facing and include screenshots of any errors, if possible. This will help our support and development teams resolve the issue as quickly as possible.
Do you offer customer service or live chat?
Currently, we do not offer live chat, as we are in the process of training our live chat agents. Once this feature is ready, you’ll be able to access it for assistance. In the meantime, please contact us via email at support@desktracer.com. For expedited support, one of our Recruitment Ambassadors may reach out to you by phone or email.